Welcome to Our FAQ Page
At Noah-Auckland, we understand that you might have some questions, and we're here to help. Below, you'll find answers to the most common questions. If you need further assistance, feel free to reach out to us!
We process orders within 3-4 business days. Once your order has been shipped, delivery typically takes 4-7 business days within New Zealand. Shipping times may vary depending on your location.
Yes! We offer free shipping on all orders within New Zealand. It's our way of providing you with a seamless shopping experience.
Absolutely! Once your order is shipped, you'll receive a confirmation email with a tracking number so you can follow your order’s journey to your doorstep.
Your satisfaction is important to us. If you're not completely happy with your purchase, you can return it within 30 days of receiving it. Items must be unused and in their original packaging. Visit our Refund Policy page for more details or contact us at info@noah-auckland.com to initiate a return.
Currently, we only ship within New Zealand. However, we may expand in the future, so stay tuned!
To keep your fashion pieces looking their best:
- Follow the care instructions on the product label.
- Wash delicate fabrics in cold water and air dry.
- Store items properly to maintain their shape and quality.
If you have any specific care questions, feel free to reach out to us.
At this time, we do not offer custom orders or personalized items. However, we’re always looking for ways to improve our offerings, so this may change in the future!
We accept all major credit cards, including Visa, MasterCard, and Amex. You can also pay securely using PayPal, Apple Pay, Google Pay, and Shop Pay.
If you need to cancel or modify your order, please contact us as soon as possible at info@noah-auckland.com. If your order has not yet been processed, we will do our best to accommodate your request. However, once an order has been processed or shipped, changes or cancellations may not be possible.
We’re always here to help! You can reach us via email at info@noah-auckland.com. Our team will get back to you as soon as possible.
Still Have Questions?
If you didn’t find the answer you were looking for, feel free to reach out. We’re here to ensure you have the best shopping experience with Noah-Auckland!